PRODUCT CARE
FREQUENTLY ASKED QUESTIONS
General
Installation
Do it yourself
Condensation
HOW TO VIDEOS
MAINTENANCE
Our Windows and Patio Doors are formulated with PH Tech Vinyl to provide lasting beauty and the durability of a surface that resists cracking, flaking, peeling and blistering under normal use conditions.
However, even with the low-maintenance features of vinyl windows and doors, they always require yearly maintenance to maintain longevity. Failure to clean and maintain your windows voids the warranty – It is essential that windows are maintained just like a vehicle.
Cleaning
GLASS
Use any commercial glass cleaner available in the supermarket or a solution of vinegar and water (diluted).
SCREENS
A mild solution household detergent should be used to clean the P.V.C. frame applied with a soft cloth and rinsed off with a garden hose. Screens can be vacuumed.
VINYL
Vinyl windows and doors should be cleaned using a solution of mild dish soap and water to clean vinyl surfaces with a soft cloth or sponge. Then, rinse thoroughly with clean water and dried using a fiber cloth. A solution of diluted vinegar is also acceptable (1 Part Vinegar to 4 Parts Water).
Do not clean in direct sunlight.
When cleaning the surfaces, never use abrasive cleaners, metal tools or power washers.
To clean the tracks or sill areas of windows or doors, use a small paintbrush to sweep out the dirt.
Vacuum out the dirt using a small extension.
WARRANTY
On FCI Manufactured Products
FCI Windows stands by its manufacturing processes with a commitment to quality, longevity and efficiency, offering a comprehensive warranty on all products and installations. Any manufacturing defects are warranted directly by FCI Windows. Please note that our guarantee does not cover any installation issues resulting from supply orders not installed by our teams. The following is a comprehensive outline of
our warranty.
Timeline
EFFECTIVE DATE OF LIMITED WARRANTY
Lifetime
VINYL FRAME & VINYL SASH
Our windows are warranted against such defects in material and workmanship that might result in blistering, peeling and flaking of the window frame of sashes. This Limited Warranty shall be null and void if harmful solvents are used to clean the vinyl frame and/or sashes, or if the frame and/or sashes are painted or coated by an unauthorized agent.
10 Year
SEALED GLASS
FCI warrants that the insulating glass units contained in the windows will conform to the Federal specifications for insulating glass units fabricated from select “A” quality glass and that under normal conditions there will not be an obvious obstruction of vision which is the result of moisture formation or dust collection on the interior glass surfaces. Any seal failure or defective glass unit will be replaced under warranty with no charge to the customer during the 10 year period. Pressure cracks on windows installed by FCI teams will be fully warranted for 1 year from the date of purchase after which the customer must cover the cost of the replacement glass unit and installation. Exterior SDL (Simulated Divided Lite) grills are not covered under the sealed unit warranty. Labor and material costs will apply to grill replacement when sealed units with SDL are replaced.
FCI Installation Orders:
Sealed units and Installation of the sealed unit will be covered by FCI Windows for 10 years (see effective date of warranty).
HARDWARE
FCI warrants that all hardware (handles, locks & gears) shall remain in good operational condition for a period of 10 years from the date of purchase.
Supply Orders:
Windows that are purchased Supply Only and are installed by the customer or contractor will be responsible for the installation of any faulty hardware; FCI Windows will provide the hardware unit free of charge. It is the responsibility of the customer to pick up the hardware unit from FCI Windows (Peterborough Factory). If the customer wants FCI to install the unit, service/install charge will be applied.
FCI Installation Orders:
Faulty hardware components and installation of the hardware will be covered by FCI Windows for 10 years (see effective date of warranty). If the hardware is damaged by excessive force or failure to clean, a service charge will be applied.
FACTORY PAINTED VINYL SURFACES
Every painted window and patio door carries its own specifications and guarantee which is for a period of 10 years against paint blistering, or peeling . Natural fading is not warrantied. Damage from the use of harmful solvents to clean any painted voids warranty. Glazing coextrusions or caulked surfaces are excluded from this warranty. Corner welds on coloured windows may fade over time. Colour touch-up is the responsibility of the homeowner. Due to normal weathering, coloured vinyl products are subject to varying degrees of fading. This fading is beyond FCI Windows’ control and does not constitute a defect. Therefore we cannot guarantee an exact colour match in the event a component or product is repaired or replaced.
CONDITIONS
GENERAL
This warranty includes parts and labour for products manufactured by FCI within the ten year warranty period. The limited warranty stipulated in this document is the only warranty applicable to products manufactured by FCI Window Products. We stand by our installation teams. We are not responsible for issues that arise from installations by outside contractors. A fee will be charged for our service team to inspect Supply Only orders. If upon inspection the issue is a result of malfunction due to manufacturing, the charge will be waived.
EXCLUSIONS
This warranty does not cover “Acts of God”, accidental damage, misuse of product damage caused by improper installation (unless installed by FCI) or damaged hardware due to a failure of cleaning and maintaining hardware components. Holes and damage to screens are not covered under warranty.
Our Partners' Warranties
We honour the manufacture warranties from our partners Entryguard, and Avanti. Feel free to view their warranties below.